Exercise 2: What the Real Record Actually Supports About Don Norman — Possible Solution
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The real, verifiable historical record supports a narrower claim than
"Don Norman invented the term user experience." What actually happened
is that in 1993, when Norman joined Apple, he took the job title "User
Experience Architect" - the first documented use of the phrase "User
Experience" in a job title. That's a real, meaningful milestone in the
term entering professional use, but it is not the same claim as having
coined or invented the term itself, which the historical record
doesn't actually support.

This distinction matters because it's an easy, natural-sounding
overstatement to make - "he used the term prominently" quietly becomes
"he invented the term" the more the story gets retold, exactly the
kind of small exaggeration that spreads because it makes for a cleaner
story. Getting the claim right also gives proper credit to Norman's
own real, larger, and better-documented contribution: his 1988 book
The Design of Everyday Things, which popularized concepts like
affordances and feedback well before his 1993 Apple job title existed.

ANSWER: The real record supports that Norman was the first to use
"User Experience" in a job title at Apple in 1993 - not that he coined
the term itself. The distinction matters because it avoids repeating
an unverified overstatement, and it redirects credit to Norman's own
better-documented real contribution, his 1988 book on affordances and
feedback.

WHY THIS WORKS AS AN ANSWER
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This correctly separates the verified claim (first use in a job title)
from the unverified one (coining the term), matching the chapter's own
explicit correction, and explains why the distinction is worth making
rather than treating it as pedantic.